Customer Service

BetterCoffee.com That's our name, and that's our promise…. And BetterCoffee is about better service too.

Here's what you should expect from us:

• Browse our selection of specialty coffee pods from a variety of coffee roasters - even hazelnut pods! Make sure to give our Gourmet Café pods a special looksee!
• Place your order through our secure site.
• Expect an "order received" email immediately after you place your order.
• Expect your order to be shipped within two business days (often quicker).
• Expect your coffee delivered by USPS Priority Mail (2-3 day ship time within the USA). Due to Customs delays, we cannot guarantee international shipping times, but the typical shipment to Canada takes approximately two weeks from order date. Shipments to the UK take approximately one week from order date.
• Expect a reply to any email you send us within 24 hours.

Our pods work in any compatible pod brewer. TAKE NOTE! Our pods brew a full 8oz cup! No need to double-pod!

We might email you after you buy our coffee (after all… we want to make sure you like it!) but if you want to, you can opt out of our email list.

If you have a question or inquiry about our products, simply email us and we'll get back to you with a swiftness and eagerness to please that only immense amounts of caffeine could explain. You are also welcome to call us at 585-309-6045 and we'll return your call within one business day.